Popular Articles

  1. Q: How do I find an accessory?

    A: There are several ways to locate a specific accessory.  See “ Navigating the Virtual Counter ” for a step by step approach using icons and drop downs. Or, if you know the part number, simply enter it into the search field. You c...
  2. How to Create a Quote

    Within the B2B platform, you can generate a custom quote and calculate financing for items in a selected list and then print or email the customer a copy. After you’ve created a list on the B2B platform, you can access the Quote fields by ...
  3. Q: How do I quote an installed price, when the installation takes multiple parts?

    A: Many retrofit components can require multiple related components. Look to see if a complete kit part number exists (NPN part numbers) or add each component into “ Add to cart ”. The system will tabulate the installation price for eac...
  4. Does the VW Virtual Counter replace ETKA?

    The parts catalog of the VW Virtual Counter is powered by information provided by MOTOR Information Systems, and should NOT be used as a replacement for ETKA. ETKA remains your dealership's source for hard parts lookup information.
  5. How to Use the Camera App

    Learn how to use the camera app to enhance the user experience on your eCommerce site and increase your sales!
  6. Your Guide to: Shipping Supplies

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  7. Q: Why aren't installation instructions posted on this catalog?

    A: The Volkswagen Virtual Counter is one of your primary resources for accessory information. The Volkswagen Virtual Counter gives you easy access to find, view and price the full portfolio of accessories offered by Volkswagen of America, Inc. The ...
  8. VW FAQs

    Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership? A: The Volkswagen Virtual Counter is accessible through the vwhub.com using single-sign-on technolo...
  9. Measuring Success

    Gross Profit and Sales Volume are significant indicators of a well-performing business. The SimplePart Control Panel makes it simple to track metrics important to you, while offering additional performance reporting to help monitor the success of yo...
  10. Searching Orders

    How to Search Orders When you log into the Control Panel and you need to locate a specific order, there are a few different ways to search for it. You can either use the "Orders" drop down in the menu at the top of the page. You can also ...