Popular Articles

  1. Pricing and Labor Rates

    Article Four - Pricing (VW Only) Certain users (typically Parts Managers and Directors) will have the ability to update pricing for your catalog. To update pricing you will need to:  Log in to your Accessories site via the National Accessor...
  2. Printable PDFs Available

    Within your dealer catalog, there are a couple of PDF options available to use with your customers and on the showroom floor. All PDFs are available to print in two ways: Click on “List & Print Options” and then click on th...
  3. How to Process an Order

    Making sure orders are processed in a timely manner is, potentially, the most important part of the e-commerce process. For your convenience, we’ve provided a quick tutorial video as well as step-by-step instructions you can refer back to as n...
  4. Your Guide to: Shipping Supplies

  5. Payments

    Capturing Payments: When a customer pays for an order with their credit card, you must capture the payment, following the instructions detailed in the Billing Details tab .  Once you are in Billing Details, you’ll find the transact...
  6. Q: Where do I find the Q2 2016 MDO Catalog?

    A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q1 2016 MDO catalog? Cli...
  7. Q: Why aren't installation instructions posted on this catalog?

    A: The Volkswagen Virtual Counter is one of your primary resources for accessory information. The Volkswagen Virtual Counter gives you easy access to find, view and price the full portfolio of accessories offered by Volkswagen of America, Inc. The ...
  8. Does the VW Virtual Counter replace ETKA?

    The parts catalog of the VW Virtual Counter is powered by information provided by MOTOR Information Systems, and should NOT be used as a replacement for ETKA. ETKA remains your dealership's source for hard parts lookup information.
  9. Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership?

    A: The Volkswagen Virtual Counter is accessible through the  vwhub.com  using single-sign-on technology. The access is dependent on your dealer role. The Parts Department has access to all pricing information and Parts Managers can inpu...
  10. Introduction to the VW Online Store and Online Catalog

    The VW Online Store and Online Catalog is an inclusive website designed with both customers and dealers in mind. Customers will be able to browse the full accessories catalog available from Volkswagen, as well as transact business with dealers ...