Popular Articles

  1. Pricing and Labor Rates

    Article Four - Pricing (VW Only) Certain users (typically Parts Managers and Directors) will have the ability to update pricing for your catalog. To update pricing you will need to:  Log in to your Accessories site via the National Accessor...
  2. Printable PDFs Available

    Within your dealer catalog, there are a couple of PDF options available to use with your customers and on the showroom floor. All PDFs are available to print in two ways: Click on “List & Print Options” and then click on th...
  3. How to Process an Order

    Making sure orders are processed in a timely manner is, potentially, the most important part of the e-commerce process. For your convenience, we’ve provided a quick tutorial video as well as step-by-step instructions you can refer back to as n...
  4. Payments

    Capturing Payments: When a customer pays for an order with their credit card, you must capture the payment, following the instructions detailed in the Billing Details tab .  Once you are in Billing Details, you’ll find the transact...
  5. More About the VW Sell Sheet

      Click here to download the PDF above. ...
  6. Q: How do I quote an installed price, when the installation takes multiple parts?

    A: Many retrofit components can require multiple related components. Look to see if a complete kit part number exists (NPN part numbers) or add each component into “ Add to cart ”. The system will tabulate the installation price for eac...
  7. Your Guide to: Shipping Supplies

  8. VW FAQs

    Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership? A: The Volkswagen Virtual Counter is accessible through the vwhub.com using single-sign-on technolo...
  9. Q: Where do I find the Q2 2016 MDO Catalog?

    A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q1 2016 MDO catalog? Cli...
  10. Editing Orders

    Once a customer places an order, you’ll be able to view it in the Order Contents area of your Control Panel. You are also able to edit or add additional items in this section, should you need to update an order. To edit existing contents, use...