Updated Articles

  1. Q: What are the Volkswagen Virtual Counter minimum systems requirements to ensure my dealership takes full advantage of the catalog’s functionality and performs at efficient speeds?

    A: The following is a minimum PC Requirement Guideline.   Processor 1 gigahertz(GHz) Pentium or better 32 bit (x86) or 64 bit (x64) processor Ram 2GB or greater OS Windows XP SP3 or greater Display 1024x768 or better Internet Connection Broadb...
  2. Q: Why aren't installation instructions posted on this catalog?

    A: The Volkswagen Virtual Counter is one of your primary resources for accessory information. The Volkswagen Virtual Counter gives you easy access to find, view and price the full portfolio of accessories offered by Volkswagen of America, Inc. The ...
  3. Q: Why do I see a "Parts" catalog logo in my catalog banner selection?

    A: Only  dealers who have opted for a consumer eCommerce site with SimplePart that offers both  Parts & Accessories will be the option to see a Parts Catalog.  This is the same Parts Catalog your consumer faces, and is  not  ETKA data you ...
  4. Q: How do I quote an installed price, when the installation takes multiple parts?

    A: Many retrofit components can require multiple related components. Look to see if a complete kit part number exists (NPN part numbers) or add each component into “ Add to cart ”. The system will tabulate the installation price for each accessory....
  5. Q: How do I create a custom list or quote of accessories for a customer or for a showroom display vehicle?

    A: See “ Building Quotes ”  or “ Magic Pockets ”. ...
  6. Q: Where can I see circulars or additional product information on products?

    A: You can see additional item information under the “Attachment” tab when viewing each item individually.  ...
  7. Q: Can I add additional items like “Shop Supplies” to the installed price?

    A: Virtual Counter does not currently have this functionality. However, we are planning to have it added by mid-2016.  This will allow you to add the cost of these additional items that may be needed for the installation, instead of compensating fo...
  8. Q: Can I modify the suggested labor time in the catalog?

    A: Virtual Counter does not currently have this functionality. Only Parts Managers will have the ability to change suggested labor times. This feature will be available shortly after the initial launch of Virtual Counter. ...
  9. Q: What is on the Welcome Screen?

    A: This is the first page you see when you log-in to the Virtual Counter . The Welcome Screen displays the latest accessory highlights, news from Volkswagen of America, Inc. such as the most recent news and announcements, new and updated items, and...
  10. Q: How do I find an accessory?

    A: There are several ways to locate a specific accessory.  See “ Navigating the Virtual Counter ” for a step by step approach using icons and drop downs. Or, if you know the part number, simply enter it into the search field. You can also search by...