Popular Articles

  1. Fraud Practices

    Fraud demands urgent attention and SimplePart has the tools and know-how to help you combat this issue. SimplePart’s Control Panel has several built-in features to help you take proactive measures against fraudulent orders. Ways to preve...
  2. Q: Can I add additional items like “Shop Supplies” to the installed price?

    A: Virtual Counter does not currently have this functionality. However, we are planning to have it added by mid-2016.  This will allow you to add the cost of these additional items that may be needed for the installation, instead of compensati...
  3. Q: Where do I find the Q1 2016 MDO Catalog?

    A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q2 2016 MDO catalog? C...
  4. Building Quotes

    When you have a customer who wants specific items on the phone, at the counter, or communicating through email correspondence,  it’s easy to add them in the List / Cart by using any of the following enhanced search tools.  Quic...
  5. Does the VW Virtual Counter replace ETKA?

    The parts catalog of the VW Virtual Counter is powered by information provided by MOTOR Information Systems, and should NOT be used as a replacement for ETKA. ETKA remains your dealership's source for hard parts lookup information.
  6. Introduction to the VW Online Store and Online Catalog

    The VW Online Store and Online Catalog is an inclusive website designed with both customers and dealers in mind. Customers will be able to browse the full accessories catalog available from Volkswagen, as well as transact business with dealers ...
  7. How to Use the Camera App

    Learn how to use the camera app to enhance the user experience on your eCommerce site and increase your sales!
  8. VW FAQs

    Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership? A: The Volkswagen Virtual Counter is accessible through the vwhub.com using single-sign-on technolo...
  9. How to Create a PDF Brochure

    PDF Brochures give you an easy way to showcase your newest models at a dealership, as well as some of the best-selling products. Easily create a customized brochure featuring any models or products you wish to draw attention to in your showroom. ...
  10. Navigating the VW Online Store and Online Catalog

    Navigating the VW Online Store and Online Catalog There are multiple functions in the VW Online Store and Online Catalog which can only be accessed by dealers and require you to login. There are a couple of easy ways to do this: Option 1: Logging ...