Popular Articles

  1. Editing Orders

    Once a customer places an order, you’ll be able to view it in the Order Contents area of your Control Panel. You are also able to edit or add additional items in this section, should you need to update an order. To edit existing contents, use...
  2. PayPal

    When it comes to ease of use and security, PayPal is a favorite among both businesses and consumers. On your SimplePart site, you have the ability to integrate either PayPal Payflow Pro or PayPal Express as valid payment options.  If you do no...
  3. How to Login

    There are multiple functions in the VW Online Store and Online Catalog which can only be accessed by dealers and require you to login. There are a couple of easy ways to do this: Option 1: Logging in through VW Hub (SSO): Option 2: (Not for fir...
  4. Finding Your API Login

    Note: This is only necessary for users currently using Authorize.net as their payment gateway . The API Login and Transaction Key are crucial pieces of data used to connect your SimplePart website to your chosen payment gateway. In order for y...
  5. Your Guide to: Shipping Supplies

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  6. VW FAQs

    Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership? A: The Volkswagen Virtual Counter is accessible through the vwhub.com using single-sign-on technolo...
  7. Q: Why aren't installation instructions posted on this catalog?

    A: The Volkswagen Virtual Counter is one of your primary resources for accessory information. The Volkswagen Virtual Counter gives you easy access to find, view and price the full portfolio of accessories offered by Volkswagen of America, Inc. The ...
  8. Q: How do I quote an installed price, when the installation takes multiple parts?

    A: Many retrofit components can require multiple related components. Look to see if a complete kit part number exists (NPN part numbers) or add each component into “ Add to cart ”. The system will tabulate the installation price for eac...
  9. Does the VW Virtual Counter replace ETKA?

    The parts catalog of the VW Virtual Counter is powered by information provided by MOTOR Information Systems, and should NOT be used as a replacement for ETKA. ETKA remains your dealership's source for hard parts lookup information.
  10. Reading Control Panel Reports